About the site. If something on the site is wrong or unclear, or you have a concern about how your request was handled, send a message through the contact page. Tell us what happened, the date you sent your request and what you would like done. We read every message.

About a roofer. The roofer who receives your request is an independent business. This site does not supervise its work, hold its money or settle disputes between homeowners and roofers. If you have a problem with a roofer's sales practices, contract or billing, you can file a complaint with the Tennessee Division of Consumer Affairs, part of the Department of Commerce and Insurance. If the roofer holds a Tennessee contractor or Home Improvement license, complaints about its conduct can also go to the Board for Licensing Contractors.

Keep records. Hold on to your contract, receipts, photos, letters and messages. Both offices will want to know what was agreed and when.

Insurance claims. Questions about a claim belong with your insurer, or with a licensed public adjuster or attorney you hire.